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Contacting Oracle Worldwide Customer Support

Known Problems, Restrictions and Workarounds

Replication Between Versions 7.2 and 7.3

 Replication works between a 7.2 updatable snapshot site and a 7.3 master site environment with added parameters to generate_replication_support(). The parameter gen_rep2_trigger is FALSE by default; set it to TRUE to make the 7.2/7.3 situation work.

Using NT Backup Manager

When backing up to tape using the NT Backup Manager, only 4mm tape drive backups are supported.

Support for Universal Naming Conventions

Oracle7 Server for Windows NT does not support universal naming conventions.

Windows NT Registry Keys

If you receive error messages when opening Windows NT registry keys during installation do the following:

In the File Manager go to ORACLE_HOME\SYSMAN\OLE2 and double-click on each registry file. A message dialog appears indicating that the registry edit succeeded.

Operating System Permission Problems

The permission problem (OS 5 or 3) is typically caused by inadequate configuration of the NTFS permissions. By default the Oracle7 database service runs using the System Account instead of a named Windows NT user such as Administrator. In File Manager or Windows NT Explorer, you must grant Full Control on the C:\ORANT directory and all of its subdirectories to the SYSTEM user. The SYSTEM user has the full name The operating system and has an icon of a computer chip. For this and other Windows NT problems, consult your Windows NT documentation or contact your Windows NT System Administrator.

After correcting the problem, you must delete any files that were created as a result of partial completion of the CREATE DATABASE command. The files to delete are the control files (specified in the initialization parameter file), online redo log files (specified in the CREATE DATABASE statement), and the datafile(s). Then run the CREATE DATABASE script again in Server Manager.

Contacting Oracle Worldwide Customer Support

How to Contact Oracle Worldwide Customer Support

 Oracle Worldwide Customer Support can be contacted as follows:

Location Contact
United States of America

 Telephone (1) (415) 506-1500

Europe

 Telephone (1) (44) (1344) 860-160

Outside the United States of America and Europe

 Your Oracle sales representative

Worldwide

 Visit: Oracle Worldwide Customer Support

For further information on how to contact Oracle Worldwide Customer Support please refer to the included Customer Support Information Booklet.

Before You Call for Assistance

Before calling for assistance, please have the following information available:


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